Product Manager

Someone who can work with our clients to identify the customer needs and the larger business objectives that a product or feature will fulfill. You will be responsible for articulating success metrics and rallying a team to turn that vision into a reality. Defining and supporting the building of desirable, feasible, viable, and sustainable products that meet customer needs will also be critical.

3-4 years in a product management role (Product Owner, Technical PO, Product Manager)

Business management exposure (business strategy, product strategy, operations etc)

Proven experience in a leadership role

Experience in digital product management and or digital product design will be advantageous

A solid understanding of design thinking, UX and customer experience

A solid understanding of business aspects - operations, finance and marketing

General management qualification (Executive management programme/diploma will be advantageous)

DEFINE & MANAGE THE DELIVERY OF OVERALL PRODUCT VALUE:

Define and communicate product vision and strategy

Define and prioritise product scope and roadmap

Manage all aspects of the roadmap deliverables

Act as the customer advocate in the development team articulating users needs.

Work with the business owner and Product Designer to define what problems to solve

Articulate valuable market problems

DEFINE & MANAGE THE DELIVERY OF PRODUCT FEATURES AND REQUIREMENTS:

Gather, manage and prioritize market/customer requirements

Work closely with the Product Owner to define product features and requirements

Meditate the needs of the business as requirements change

Review completed work and check customer satisfaction

Work with the Product Owner to manage defects, enhancements and any product feedback that has an impact on the product as a whole

DEFINE & MANAGE THE PERIPHERAL, SUPPLEMENTARY AND COMPLEMENTARY REQUIREMENTS:

Assist in identifying relevant compliance and regulatory requirements

Assist in identifying the operational environment necessary to manage the product post launch

Communicate operational, compliance and regulatory requirements to the Product Owner to ensure relevant features are delivered

Facilitate the activities related to the product launch. This includes the development and/or distribution of customer communications, launch plans, coordinate launch activities, ensure relevant materials and collateral is prepared, etc

Facilitate setup of all customer experience and operational requirements, training materials, operational and procedural documentation

PROJECT REPORTING:

Provide reports on project status to stakeholders as required

Manage blockers and delivery expectations between client and delivery team

Provide analytics reporting to stakeholders as required; post launch