Product Designer

During the Design phase, they take ownership of creating user-centred solutions through wireframing, brand development, prototype design, and user testing, ensuring alignment with both the client's vision and user needs.

A dynamic Product Designer to drive both the quality of design outcomes and the development of a culture of excellence, innovation, and cross-functional collaboration.

3-4 Years experience in a client-facing and stakeholder management role

Proven track record of taking the lead on projects and running them autonomously

A tertiary qualification would be advantageous

Product Design Workflow Management

Lead and own the end-to-end product design lifecycle, ensuring alignment with strategic goals and business objectives.

Define and implement scalable design workflows and frameworks, establishing standards across teams and projects.

Ensure adherence to cutting-edge research, industry best practices, and the latest trends in product design

Ensure design outputs are aligned with business metrics, balancing innovation with practical deliverables.

Client Engagement & Project Planning

Shape and communicate a holistic vision for product design within the context of client objectives and stakeholder needs.

Lead strategic discussions with clients and executive stakeholders to align product design direction with business goals.

Inform and manage client and stakeholder expectations throughout the design process

Drive project planning at a portfolio level, ensuring resources, timelines, and goals are well-coordinated.

Problem/Opportunity Identification

Define and oversee research strategies that guide critical design and business decisions.

Collect, interpret and present insights to the client and product team.

Conduct user research to identify problems, opportunities, features, product improvements & recommendations.

Ensure specialised and expert domain knowledge is gained through competitor research, industry research and any other relevant secondary research

Create customer/user journey maps to identify areas of improvement and communicate recommended enhancements to the client and product team (with suggestions for implementation) 

Wireframing & Prototyping

Guide the team in creating impactful prototypes for complex features or multi-platform solutions, focusing on scalability and technical feasibility.

Design and create branded client presentations, pitches & workshop tools (Figmjam, Canva, Visily etc)

Establish design standards and mentor team members on adherence to ensure consistency across all outputs.

Information Architecture

Define and implement information architecture strategies that align with both user needs and business goals

Lead information architecture audits, providing recommendations to streamline and optimize the UX journey.

Workshop facilitation

Ensure structured and intentional research in preparation for workshops

Create frameworks and structures for workshops that enable meaningful discussions and uncover deep insights in virtual and in person sessions.

Build relationships, trust, and open communication through workshop sessions

Create Outputs / deliverables/ and consolidation of workshop insights

Identify key outcomes to be achieved, analyse results and package insights that empower decision making

Product & User Validation 

Define and lead validation frameworks for concept testing, ensuring alignment with broader product and business goals.

Identify users, experts, stakeholders for concept validation tests & interviews

Prioritise and plan large-scale concept validation studies, balancing timelines, resources, and project scope.

Analyse and present concept validation findings and insights. 

Product Build Oversight

Ensure constant strategic alignment with the product team.

Work closely with Technical Product Owner/Product Manager to ensure product design as established in the Discovery & Design process is carried through into the technical build.

Set and enforce UI/UX quality standards, ensuring alignment with the product vision throughout the build process.

Regularly review technical builds to ensure design fidelity and advocate for the user experience during implementation challenges.

Drive Product Strategy and vision related to the objectives of the project (short and long term), with the Product Team. 

Define MVP scope and ensure all team members are aligned on key deliverables, risks, and constraints

Present final prototypes & designs along with the UI Designer

Serve as the primary point of escalation for design-related issues during the technical build and launch phases. Collaborate with UI for solutions.